18/03/2025

Welcome to Teilogift! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, create an account, or purchase our digital gift cards.

By using our services, you agree to this Privacy Policy and our Terms of Service.

 

1. Who We Are

Teilogift is operated by TEILOGIFT LTD, registered in United Kingdom.
We act as the Data Controller for your personal information.
For any questions about how we handle your data, contact us at:
📧 [email protected]

 

2. What Data We Collect

When you use our website or make a purchase, we may collect the following data:

Information You Provide

• Full name
• Email address
• Billing address
• Payment details (processed securely via our payment partners; we do not store full card details)
• Account information (username and password, encrypted)

Information We Collect Automatically

• IP address
• Device type
• Browser type
• Pages you visit on our site
• Cookies and similar technologies (see Cookies Policy below)

 

3. How We Use Your Data

We use your data to:
✅ Provide and deliver your digital gift cards
✅ Manage your account and purchase history
✅ Communicate with you about orders and support requests
✅ Send important updates (like changes to our Terms or Privacy Policy)
✅ Prevent fraud and ensure security
✅ Improve our website and services

We do not sell or rent your personal data to third parties.

 

4. Legal Bases for Processing

We only process your data when we have a legal reason to do so, including:

• Contractual necessity – to fulfill your orders
• Legitimate interests – to improve services and prevent fraud
• Consent – for marketing communications (optional and opt-in only)
• Legal obligations – to comply with the law (e.g., tax regulations)

 

5. Who We Share Your Data With

We only share data with trusted third-party services necessary for providing our services, such as:

• Payment processors 
• Email service providers
• IT and hosting providers
• Legal and regulatory authorities (if required)

All third parties are GDPR/UK GDPR compliant and only process data under our instructions.

 

6. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries recognized as providing adequate data protection

 

7. Data Retention

We keep your data only as long as necessary:

• Account data and order history are kept for 6 years (for tax and legal purposes)
• Marketing data is retained until you opt-out or withdraw consent
• We securely delete data no longer required

8. Your Rights Under UK GDPR

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where applicable)
• Object to processing (e.g., marketing)
• Request data portability
• Withdraw consent at any time (for consent-based processing)

To exercise your rights, email us at [email protected].
If you’re not happy, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

 

9. Security

We take data security seriously.

• We use SSL encryption on our website
• Your passwords are stored in encrypted form
• Payment details are processed via PCI DSS-compliant providers
• We regularly review our security practices

 

10. Marketing Communications

You will only receive marketing emails if you opt-in during registration or in your account settings.
You can unsubscribe anytime via the link in our emails or by contacting us directly.